Terms of service
Terms of Service
Website: www.kashibafood.com Operated by: Dadiba Food Private Limited ("Kashiba Masala," "Company," "we," "us," "our")
Last Updated: [Insert Date]
1. Acceptance of Terms
By accessing or using www.kashibafood.com (the "Website"), placing an order, creating an account, or otherwise engaging with our products and services, you ("User," "Customer," "you") agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, and our Return & Refund Policy, each of which is incorporated by reference. If you do not agree to these Terms, please discontinue use of the Website immediately.
These Terms constitute a legally binding agreement between you and Dadiba Food Private Limited, a company incorporated under the laws of India, with its registered office at [Insert Registered Address].
2. Eligibility
You must be at least 18 years of age, or accessing the Website under the supervision of a parent/legal guardian, to place an order. By using the Website, you represent that you have the legal capacity to enter into a binding contract under the Indian Contract Act, 1872.
3. Products, Descriptions & Pricing
3.1 We sell packaged spices, masalas, and related food products under the Kashiba brand. Product images are for representation purposes; actual packaging, weight, or appearance may vary slightly.
3.2 All prices listed on the Website are in Indian Rupees (INR) and are inclusive/exclusive of applicable GST as indicated at checkout. We reserve the right to modify prices at any time without prior notice; the price applicable is the one displayed at the time of order confirmation.
3.3 We make reasonable efforts to ensure product and pricing accuracy but do not warrant that descriptions, pricing, or other content is error-free. In the event of a pricing error, we reserve the right to cancel the order and issue a full refund.
3.4 FSSAI Compliance: All Kashiba products are manufactured, packaged, and sold in compliance with the Food Safety and Standards Authority of India (FSSAI). FSSAI License No.: [Insert License Number]. Batch numbers, manufacturing dates, and expiry dates are printed on product packaging.
4. Orders & Payment
4.1 Placing an order constitutes an offer to purchase, which is accepted only upon our dispatch confirmation.
4.2 We accept payment through the methods listed at checkout (UPI, cards, net banking, wallets, and Cash on Delivery where available). Payments are processed through third-party, PCI-DSS compliant payment gateways; we do not store your full card details.
4.3 We reserve the right to refuse or cancel any order due to: stock unavailability, pricing/product errors, suspected fraud, or violation of these Terms. If payment has been collected for a cancelled order, a full refund will be initiated within [X] business days.
5. Shipping & Delivery
5.1 Estimated delivery timelines are provided at checkout and are indicative, not guaranteed. Delays due to logistics partners, weather, regional restrictions, or force majeure events are outside our control.
5.2 Risk of loss and title for products pass to you upon delivery to the shipping address provided.
5.3 It is your responsibility to provide accurate shipping details. We are not liable for non-delivery caused by incorrect address information.
6. Returns, Refunds & Cancellations
6.1 As Kashiba products are consumable food items, returns are accepted only in cases of: damaged packaging, wrong item delivered, or quality issues reported within [48/72] hours of delivery, accompanied by photographic/video evidence.
6.2 For hygiene and safety reasons, we do not accept returns of opened or used food packaging unless the product is defective or damaged.
6.3 Approved refunds will be processed to the original payment method within [X] business days. Please refer to our detailed Return & Refund Policy for the complete process.
6.4 Orders may be cancelled prior to dispatch by contacting [support email/phone]. Orders already dispatched cannot be cancelled but may be eligible for return per Section 6.1.
7. User Accounts
7.1 You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
7.2 You agree to provide accurate, current, and complete information during registration and to update it as necessary.
7.3 We reserve the right to suspend or terminate accounts that violate these Terms or are used for fraudulent activity.
8. Prohibited Uses
You agree not to:
- Use the Website for any unlawful purpose or in violation of these Terms
- Attempt to gain unauthorized access to our systems, servers, or data
- Reproduce, duplicate, copy, sell, resell, or exploit any part of the Website without express written permission
- Upload viruses, malicious code, or engage in activity that disrupts the Website's functioning
- Post false, misleading, defamatory, or infringing content (e.g., in reviews)
- Use automated systems (bots, scrapers) to access the Website without permission
9. Intellectual Property
9.1 All content on the Website — including the Kashiba Masala name, logo, trademarks, product formulations, packaging design, images, graphics, and text — is the exclusive property of Dadiba Food Private Limited and is protected under Indian and international intellectual property laws.
9.2 No content may be reproduced, distributed, modified, or used commercially without our prior written consent.
10. User-Generated Content
By submitting reviews, testimonials, comments, images, or other content to the Website or our social channels, you grant Dadiba Food Private Limited a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, and display such content for marketing and promotional purposes, with attribution where reasonably practicable.
11. Disclaimer of Warranties
11.1 The Website and its content are provided on an "as is" and "as available" basis without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.
11.2 While our products are manufactured under stringent quality and food safety standards, we recommend customers with known food allergies or medical conditions review ingredient information carefully before consumption. Consult a physician if you have specific dietary concerns.
12. Limitation of Liability
To the maximum extent permitted under applicable law, Dadiba Food Private Limited, its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or products, including but not limited to loss of profits, data, or goodwill. Our total aggregate liability for any claim shall not exceed the amount paid by you for the specific order giving rise to the claim.
13. Indemnification
You agree to indemnify and hold harmless Dadiba Food Private Limited and its officers, directors, employees, and agents from any claims, damages, liabilities, and expenses (including legal fees) arising from your breach of these Terms or misuse of the Website.
14. Grievance Redressal
In accordance with the Information Technology Act, 2000 and rules made thereunder, and the Consumer Protection (E-Commerce) Rules, 2020, the details of the Grievance Officer are provided below:
Grievance Officer: [Insert Name] Email: [Insert Email] Address: [Insert Registered Address] Response Time: Complaints will be acknowledged within 48 hours and resolved within 30 days.
15. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts at [Insert City, e.g., Ahmedabad, Gujarat].
16. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with a revised "Last Updated" date. Continued use of the Website after changes constitutes acceptance of the revised Terms.
17. Contact Us
For any questions regarding these Terms, please contact us at:
Dadiba Food Private Limited Email: [Insert Support Email] Phone: [Insert Support Number] Address: [Insert Registered Business Address]
This document should be reviewed by a qualified legal professional before publishing, to confirm compliance with the Consumer Protection Act 2019, Consumer Protection (E-Commerce) Rules 2020, IT Act 2000, and FSSAI regulations applicable to your specific business operations.