Shipping policy
Shipping Policy
Website: www.kashibafood.com Operated by: Dadiba Food Private Limited ("Kashiba Masala," "we," "us," "our")
Last Updated: [Insert Date]
1. Overview
This Shipping Policy explains how we process, pack, and deliver orders placed on www.kashibafood.com. It should be read alongside our Terms of Service and Return & Refund Policy.
2. Order Processing Time
2.1 Orders are processed within [1–2] business days of order confirmation and payment realization (Monday–Saturday, excluding public holidays).
2.2 Orders placed after [X] PM or on Sundays/holidays will begin processing on the next business day.
2.3 During high-demand periods (festivals, sale events), processing time may extend by an additional [1–2] business days. Any such delay will be communicated on the Website or via order confirmation email/SMS.
2.4 Orders are subject to product availability. If an item is out of stock after an order is placed, we will notify you and offer a substitute, partial shipment, or full refund for the unavailable item.
3. Shipping Destinations
3.1 We currently ship across all serviceable pin codes in India through our logistics partners. Certain remote or restricted pin codes may not be serviceable — this will be flagged at checkout if applicable.
3.2 International shipping: [Currently not available / Available to select countries — insert details]. For export or bulk B2B inquiries, please contact us directly at [Insert Email].
4. Shipping Charges
4.1 Shipping charges (if any) are calculated at checkout based on order value, weight, and delivery location.
4.2 Free shipping is offered on orders above ₹[Insert Amount]. Below this threshold, a flat shipping fee of ₹[Insert Amount] applies.
4.3 Any shipping promotions (e.g., festive free-shipping offers) will be clearly displayed at checkout and are subject to the terms stated at that time.
5. Delivery Timelines
| Delivery Zone | Estimated Delivery Time |
|---|---|
| Metro cities | [2–4] business days |
| Tier 2/3 cities | [4–6] business days |
| Remote/rural areas | [6–9] business days |
5.1 Delivery timelines are estimates, not guarantees, and begin from the date of dispatch (not order date). Actual delivery may vary due to courier partner schedules, weather, regional restrictions, strikes, or other events beyond our control (force majeure).
5.2 You will receive a dispatch confirmation with tracking details via email/SMS once your order ships, and a tracking link to monitor delivery status in real time.
6. Order Tracking
6.1 Once dispatched, you can track your order using the tracking ID sent to your registered email/phone, or via the "Track Order" section on the Website/your account dashboard.
6.2 If tracking shows no movement for more than [3] business days, please contact our support team at [Insert Email/Phone] and we will investigate with our logistics partner.
7. Packaging
7.1 All Kashiba products are packed in food-grade, tamper-evident, and moisture-resistant packaging to preserve freshness and quality during transit.
7.2 We use additional protective outer packaging for fragile or glass-jar products to minimize transit damage.
7.3 If your order arrives with damaged or tampered packaging, do not accept delivery if possible, or immediately record an unboxing video and contact us within [48] hours — see our Return & Refund Policy for next steps.
8. Failed or Delayed Deliveries
8.1 If a delivery attempt fails due to an incorrect address, unreachable customer, or refusal to accept the order, our logistics partner will typically attempt redelivery [1–2] more times before returning the shipment to us.
8.2 Orders returned to us due to repeated failed delivery attempts, incorrect address, or unclaimed shipments will be refunded (minus applicable shipping/RTO charges) or reshipped at your request, subject to additional shipping fees.
8.3 We are not liable for delivery delays caused by incorrect or incomplete address information provided at checkout — please double-check your shipping details before confirming your order.
9. Cash on Delivery (COD)
9.1 COD is available on select pin codes and order values (subject to a COD limit of ₹[Insert Amount], if any).
9.2 A COD handling fee of ₹[Insert Amount / "None"] may apply and will be shown at checkout.
10. Bulk / Corporate Orders
For bulk, corporate gifting, or B2B orders, shipping timelines and charges are handled separately. Please reach out to [Insert B2B contact email] for a custom quote and dispatch schedule.
11. Changes to This Policy
We may update this Shipping Policy periodically to reflect changes in our logistics partners, service areas, or operations. The "Last Updated" date at the top will reflect the most recent revision. Continued use of the Website after changes constitutes acceptance of the updated policy.
12. Contact Us
For any shipping-related questions or concerns:
Dadiba Food Private Limited Email: [Insert Support Email] Phone: [Insert Support Number] Hours: [Insert Support Hours, e.g., Mon–Sat, 10 AM–6 PM] Address: [Insert Registered Business Address]